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083 900 3788

VAS rates apply

VAS rates is a Value Added Service. Free minutes do not apply


Calling from your landline:
Johannesburg (011) 289-2222
Pretoria (012) 422-2222
Cape Town (021) 508-2222
Durban (031) 710-2222
Port Elizabeth (041) 395-2222
Bloemfontein (051) 503-2222

Call Centre hours:

07:00 - 23:00
(Mon - Sun, incl Public Holidays)

Holiday Viewing

Options based on Decoder

Decoder TypeDecoder AND
Smartcard
Required
Only Smartcard
Required
DSD1110 Standard Front
 
DSD 1110
Yes No
DSD1131 Standard Decoder
DSD 1131
Yes No
DSD1132 Standard Decoder
DSD 1132
Yes No
HD PVR 4P Decoder
4 Tuner HD PVR
Yes No
HD PVR 2P Decoder
2 Tuner HD PVR (2P or 2U)
Yes No
Explora Decoder
DStv Explora
Yes No
Xtraview
XtraView Network
Yes  

If you’re using a DSD 1110, DSD 1131, DSD1132/3U or any of our HD PVRs, including the new DStv Explora, you need to take both your decoder and smartcard with you (and don’t forget the remote & power cable too!). The reason for this is that these decoders and smartcards are 'paired' to each other, and the smartcard will only function in the decoder with which it is paired. Smartcards in these decoders will not work in any other decoder. And if the place you're going to has one of these decoders and you don't, your smartcard will also not work in these decoders as they will not accept any other smartcard and your host will need to supply the smartcard.

If you have an XtraView network set up at your home, then you can only take your primary decoder and smartcard with you on holiday, bearing in mind that your secondary decoder will not function at home, since it will be Waiting for Communication...

So if you're leaving anyone home alone for the holidays, you must first call us to “break” the link between the XtraView decoders. To do this, make sure the decoders are still plugged in and communicating with each other and then give us a call. Once we’ve broken the link, you can cart the decoder and smartcard with you on holiday. This will mean, however, that you're paying for two subscriptions for the duration of your holiday viewing.

Decoder TypeDecoder AND
Smartcard
Required
Only Smartcard
Required
SD PVR Decoder
SD PVR
No Yes
Dualview Decoder
Dual View
No Yes
Older Model No Yes

If you own the older models of decoder(s) and the holiday accommodation you're going to also has an older model decoder, then your smartcard will definitely work, although you may get an E17 error when you first insert your smartcard into the decoder. This can be cleared by logging in to your account or you can sms your smartcard number + E17 to 32443 and wait for the error to clear.

Depending on the satellite installation at your holiday home, your  Dual View, PVR or DStv Explora may not have full functionality




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